Creating a KnowBe4 Tenant

KnowBe4 is a great security awareness and training system commonly hosted by an MSP and used by their clients for training of staff.  It is user-friendly, powerful, and built for scale. 

First, you will need to complete the New Tenant Domain Account Request form, once that has been processed you will be able to continue with these instructions.

When you receive the KnowBe4 email that the tenant is created, you are ready to configure it 

o    Log into your KnowBe4 MSP Portal

o    Click on ACCOUNTS from the top menu and then click in the "Search by domain or name" and type the name of the client and press enter 

o    Click on the door arrow to open "View Account as Admin" 

o    Click on MODSTORE from the top menu, we are going to add a couple example modules from the library:

• Skip the tour, if prompted 
• Click in the Search box and type MITNICK 2024 and press enter 
• Click on the "2024 Kevin Mitnick Security Awareness Training - 15 minutes" module 
• 
  
• Click on the "Add to Library" button 
• Return to the ModStore Browse screen, if needed. 
• Click in the Search box again and type ALERT and press enter 
• Click on the "Using the Phish Alert Button - Report Suspicious Emails Using Microsoft Outlook" module 
• 
  
• Click on the "Add to Library" button
• return to this area and instructions to add any additional training modules 
  

 

 

o    Copy to clipboard the administrator email address 

·         Click on the Import Users tab 

·         Paste the administrator account into the box shown  

·         Click on the "Set Password for Users" box and paste the existing password into the field 

·         Then click on the "Import Users" button 

·         Banner will appear at the top of the screen, click the X to dismiss 

·         KnowBe4 has a quirk where it times out when the password is reset, to resume click the "Click here for Account Management console" in the upper right of the screen 

 

 

o    We will want to test the credentials and the password reset next 

·        Right click on the training.knowbe4.com URL and open it in InCognito/InPrivate mode 

·         Log into the portal using the clients KnowBe4 credentials 

·         If prompted for "Set up your account" screen 

·         First name = REDACTED 

·         Last name = REDACTED 

·         Copy/paste password from IT Glue in both fields then click Login 

·         Acknowledge any EULA or other pop-ups that appear 

·         Click on USERS once the Dashboard appears 

·         If need to add users, if users exist continue to next step 

·         click on the Import Users tab and then click on the CSV Import button 

·         Upload the completed CSV file by clicking on the Browse button, locating the file on your computer and uploading it.  Click on Import Users button when ready.   

·         Click on Users 

·         Scroll down and ensure the "Displaying all xxx users" is accurate, might have to refresh the screen a few times if there were a large quantity of users added.

o    Click on Groups tab - if this is a trial setup, do NOT create the Clickers group as we will not be configuring trainings, skip to the PHISHING configuration section 

·         Click on "Create New Group" button 

·         Group name type Clickers and click on Create Group 

o    Click on TRAINING from the top menu - if this is a trial setup, do NOT configure any Trainings, skip to the PHISHING configuration section 

·         Click on the Create Training Campaign button

·         Campaign Name = 2024 Monthly Clickers Training 

·         Start Date = choose the date to begin 

·         Start Time = 9:00 AM 

·         End Date = click on "Relative Duration" and set to 3 weeks and check the "Allow assignments to be completed after due date" box if not checked.

·         Select content that was added earlier, if not already shown , in our example select the 2024 Kevin Mitnick Security Awareness Training and the Using the Phish Alert Button for Outlook.

·         Click on "Specific Users" button and add the group "Clickers" to the Enroll Users - DO NOT enroll ALL USERS!!  If 'Clickers' does not exist, return the instructions above for creating the Group - Clickers. 

·         Add "Clickers" to the Remove Completed Users From box 

·         Configure Notifications as shown below, clicking SAVE for each entry, click on the "Add Notification" button 

 

·         Click on the Create Campaign button to save 

 

o    Click on PHISHING from the top menu 

·         Click on Campaigns tab 

·         Click on the Create Phishing Campaign button, if needs set up (once created this goes live within minutes!!) 

·         Campaign Name = 2024 Monthly Phishing Campaign 

·         Send to = ALL USERS 

·         Frequency = Monthly (if BTA set to "One Time") 

·         Start Time = enter the date that the vCIO provided, choose 9:00 AM and the client Time Zone, vCIO can adjust these if needed (if BTA just set time zone) 

·         Sending Period = Over 3 Business Days (if BTA, choose option to "Send all emails when the campaign starts") 

·         Confirm Monday through Friday are checked and time is 9:00 AM to 5:00 PM  (if BTA this is N/A) 

·         Track Activity = 3 DAYS 

·         Template Categories, click in the box and select the following 12 items:

·         QR CODE 

·         REPORTED PHISHES OF THE WEEK 

·         BANKING AND FINANCE 

·         BUSINESS 

·         CURRENT EVENTS 

·         GOVERNMENT 

·         HEALTHCARE 

·         HUMAN RESOURCES 

·         IT 

·         ONLINE SERVICES 

·         PHISHING FOR SENSITIVE INFORMATION 

·         SOCIAL NETWORKING 

·         Click on Difficulty Rating and select Moderate, Significant, and Advanced 

·         Phish Link Domain = employeeportal.net-login.com 

·         Landing Page = Default Landing Pages 

·         Add Clickers to = CLICKERS  (if trial, leave blank) 

 

·       Check the box to "Send an email report to account admins after each phishing test" 

·         Click on the Create Campaign button to save 

 

 

 

 

Not forgotten!

Hello!

I've not forgotten this blog! I've gotten writers block so to speak and haven't been able to come up with ideas to write about.  

If there are any subjects you'd like to know about, please fill out the comment section and let me know!

Thank you for your support!

Jim

Sync'ing Photos From Your Cell

If you are like me you probably have hundreds of photos and videos on your cell phone but would like a way to back them up.  In the past I used to use Dropbox as a method of backup.  I had my cell configured where I would take a picture and a copy would instantly be uploaded to Dropbox.  This method worked PERFECTLY for years, but April 1, 2018 there are some changes coming with Dropbox and Samsung which would alter the ease and effectiveness of this process.  If you want to read about this, click here.

So in looking for a method to backup my pictures in a way similar to Dropbox, I found a program called PhotoSync.  The program has several ways to back up your photos, but for me and this article it is solely about using it to backup to a computer.  There are two parts to the program, one you install on a computer where you want to save your pictures to and the other is an app installed on your cell or tablet - works on Android and iOS.




The install on the computer is pretty straight-forward.  Once installed click on the icon in the system tray and open Settings.  If it is not already checked click on the box to load PhotoSync on system startup.  Then click the "Receive" option in the left side menu.


On this screen you can configure the location where PhotoSync will save pictures and videos to.  In my example, I have a dedicated drive that I choose to have it save to.

On your phone or tablet, open the app and you are greeted with a screen showing your devices library of all the photos and videos stored on it.  If your device has an SD card installed and you store your videos and pictures there, they will show up as well!


Tap on the three vertical dots in the upper right corner of your screen and then tap on Settings.  My screenshots are from an android device so it is possible your settings may vary if you are on an iOS device.


The PhotoSync Preferences box should appear.  When it does, tap on the Quick Transfer option and you can configure your computer by following the on-screen prompts.  Selecting your computer when it is found. 


If you purchase the program you can make use of the Autotransfer option where when you arrive home and your device connects to your home wifi it will automatically upload your new pictures and videos for you. 


At the time of this article, the program was less than $3 so I bought the program and have been extremely pleased with it.


If you prefer to use the free version, you will use the manual sync option.  To do so, tap on the red sync circle at the top right of the screen.  Again, my screenshots are from an android device so the location may or may not differ from your device if it is iOS.


If this is your first sync ever, tap on the "All" button and it will upload everything from your cell to the computer.  Otherwise you will mostly use the "New" button. 



Tap on it and then tap on "Computer" and then tap on your computer name from the list and the file transfer will begin.


You now have your own personal storage system for your devices photos and videos.  Storage space limited to your available drive space and if your computer can be expanded upon you can add additional hard drives to it.